Last updated: April 5, 2026. Mega Tickets USA Inc.
Mega Tickets USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
We collect information you provide directly, such as your name, email address, location, profile photos, and profile data. We also collect usage data, device information, and event attendance data to improve your experience.
When you make a purchase, payment information is processed securely by Stripe. We do not store your credit card details on our servers.
Your data is used to:
We never sell your personal data to third parties.
When you opt into Mega Connect (our social matching feature), only your first name, profile photo, section/row, and interests are visible to other participants at the same event. Your exact location is never shared. You can opt out at any time.
Phone numbers are blocked in Mega Connect chat unless you have a Premium subscription ($9.99/month).
When you book transportation through Five Star Chauffeur, your pickup location and event details are shared with the transportation provider solely for the purpose of fulfilling your ride. This data is not used for any other purpose.
We use industry-standard encryption to protect your data in transit (HTTPS/TLS) and at rest. Payment information is processed through PCI-DSS compliant providers (Stripe) and never stored on our servers. Our database uses Row Level Security (RLS) policies to ensure data isolation.
QR code tickets use HMAC-SHA256 signed rotating barcodes that expire every 30 seconds, preventing screenshot fraud.
You have the right to:
We retain your data for as long as your account is active. When you delete your account, all personal data is permanently removed within 30 days, including profile information, ticket history, matches, messages, and preferences.
Anonymized analytics data may be retained for business purposes.
Our mobile app does not use cookies. We use analytics tools to understand app usage patterns and improve our services. You can opt out of analytics tracking in Settings > Privacy.
We integrate with the following third-party services, each with their own privacy policies:
Mega Tickets USA is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and sending a notification. Your continued use of the app after changes constitutes acceptance of the updated policy.
For privacy-related inquiries, contact our Data Protection team: